Reference Number: 22035372
Request ID:15-91663
Date First Offered02/11/2015
Title:FY16 Teleserve IVR Software Maintenance/Support

Agency Reference Number:16C04
Agency:DES - Employment Security
Purchasing Agency:DES - Employment Security
Purchasing Agency SPO:Denise Hudson

Status: Closed


Description and Specifications:
The Illinois Department of Employment Security (IDES) is giving notice of intent to award a contract as a sole source to First Data Government Solutions for proprietary software maintenance and support. Support includes updates to IDES' Teleserve Interactive Voice Response (IVR) AccessNet licenses, software upgrades, and Voice and Database Servers for continued support of IDES' telephone certification application (Teleserve) which is critical to the operation of IDES' unemployment compensation system (Illinois Benefit Information System [IBIS]). The State of Illinois uses Teleserve to allow unemployment compensation recipients to certify and claim their bi-weekly benefits.

A hearing is scheduled for: March 11, 2015
TIME: 2:00 p.m. CST
DATE: March 11,2015
LOCATION: Stratton Office Building, 401 S. Spring St., Room 511, Springfield, IL 62706 and video conference at the Thompson Center, 100 W. Randolph Street, Suite 9-036, Chicago, Illinois 60601.
Interested parties wishing to request a hearing or submit comments must do so in writing and submit their request to the Notice contact. Request for a public hearing by an interested party or written comments shall be made by Friday, March 6,2015 at 5:00p.m. to:

Diana Boshell
712 Stratton Office Building
401 S. Spring Street
Springfield, IL 62706
Phone: 217-524-7020
Fax: 217-558-1399

The hearing will be cancelled unless an interested party submits written comments or makes a written request for public hearing by Friday, March 6,2015 at 5:00p.m. to the Notice contact listed above.

If a public hearing is requested, the Purchasing Agency shall present testimony justifying the procurement method. Any interested party may present testimony for or against the awarding of a sole source contract. The purpose of the hearing will be to receive information from the public as to whether award by Sole Source is appropriate and in accordance with the Illinois Procurement Code. Formal rules of evidence will not apply. Hearings may be recorded in order to aid in the production of Minutes. Parties may submit written comments in lieu of attending the hearing. Written comments will be afforded the same weight as oral comments received at hearing. After consideration of the testimony, the Chief Procurement Officer may approve the Purchasing Agency's request to contract by the sole source procurement method.

NOTICE: The start and end dates of this contract will depend on actual signature dates. The dates provided below are estimated for the purpose of the Illinois Procurement Bulletin hearing notice.

Key Information

Notice Type:Sole Source
Notice Stage:
Hearing Notice of Decision Upheld

Notice Expiration Date:03/31/2015
Sole Source Only Justification:Accordance with Admin Rule: Item is copyrighted or patented and the item or service is not available except from the holder of the copyright or patent. First Data developed the original telephone certification application and database using its trademarked AccessNet development platform and software. First Data is the sole owner of AccessNet, owns the source code, and is the only licensed authorized provider of the software maintenance and support.

If this support service is not obtained, support and maintenance for this critical telephone certification (Teleserve) application will end on June 30, 2015, opening the Agency to the increased risk that proprietary operating system and application software probelms and failures would not be resolved, causing the system to malfunction. This malfunction would affect the ability of thousands of weekly benefit recipients to receive their unemployment benefits in a timely manner and would have an adverse affect on the Illinois Benefit Information System (IBIS) operations.
Accordance with Admin Rule:< Item is patented or copyrighted and only available from holder of patent/copyright

Professional & Artistic:No
Small Business Set-Aside:No

Does this solicitation contain a BEP or DBE requirement?:No

Does this solicitation contain a Veteran requirement?:No

Relevant Category:IT

Total Amount of Award:$114,235.43 (Total Dollar Value Only/Includes Any Renewal Options)
Estimated/Actual Value Description:$114,235.43 annual amount
Length of Initial Term:12
Contract Begin Date:07/01/2015
Contract End Date:06/30/2016
Renewal Terms:0


Number of Responding Bidders:
Number of Unsuccessful Bidders:
Total Number Awarded:

Listing of All Bidders/Offerors Considered But Not Selected:
Source Selection:N/A

Vendor(s) Selected for Award
Vendor NameAmount of Award BEP Goal % DBE Goal %
First Data Government Solutions$114,235.430%0%

Notice Contact
Name: Diana Boshell
Street Address:401 S. Spring Street
712 Stratton Office Building
Zip Code:62706
Phone: 217-524-7020
Fax Number:217-558-2164

Class Code

Class Codes:


NIGP Commodity/Service Code:209 38 Database Software
915 79 Telecommunication Services (Not Otherwise Classified)
920 45 Software Maintenance/Support


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