Reference Number: 22018013
Request ID:
Date First Offered10/16/2009
Title:DES - IBIS/Teleserve Upgrade Services Project Extension

Agency Reference Number:DES 09C28B
Agency:DES - Employment Security
Purchasing Agency:DES - Employment Security
Purchasing Agency SPO:Barry Isaacson

Status: Closed


Description and Specifications:
On behalf of the Illinois Department of Employment Security (IDES), Central Management Services is giving notice of intent to amend an existing DES contract with First Data Government Solutions (FDGS) to extend the term through September 30, 2010. The current contract provides technical and professional services related to the Illinois Benefit Information System (IBIS), Telephone Certification System (Teleserve) Upgrade Project. Implementation of IBIS/Release 4 has been delayed due to unforeseeable circumstances (e.g., high unemployment in the State and federal extended benefits programs), and the Teleserve project schedule must now align with the overall IBIS schedule. Also, contract scope has changed to include additional work effort to support the federal Economic Stimulus Package requirements. Teleserve is a critical part of the Unemployment Insurance benefit payment process. It is the primary means by which active UI claimants certify [utilizing Interactive Voice Response (IVR) technology] as to their continuing eligibility for benefits.

Key Information

Notice Type:Sole Economically Feasible Source
Notice Stage:
<Select Notice Stage>

Notice Expiration Date:10/30/2009
Sole Source Only Justification:The original sole source contract was published on 05/29/08 (IPB Ref #22015147), and an initial extension through 10/31/09 was published on 03/20/09 (IPB Ref #22016488).
First Data Government Solutions developed Teleserve using a proprietary methodology. Due to the proprietary nature of the software on which Teleserve is based, contractor possesses the highly specialized knowledge and expertise. Moreover, FDGS is the only entity with the knowledge, background and experience with the Teleserve software application to accomplish the work and has the experienced consultants with critical knowledge needed for the upgrade work. Critical changes to existing contract are necessary and best accomplished by contract holder.
Any challenge to this Notice must be submitted in writing within 14 days of the published date and to the person identified below. Late challenges will not be considered. Only a challenge with documentation which sufficiently demonstrates and proves a prospective vendor’s ability to meet all specifications and other requirements of the Agency making the award will be considered. The documentation must indicate a price equal to or lower than the amount shown in this Notice.
Accordance with Admin Rule:Critical changes to existing contract are necessary and best accomplished by contract holder

Professional & Artistic:No
Small Business Set-Aside:No

Does this solicitation contain a BEP or DBE requirement?:No

Does this solicitation contain a Veteran requirement?:

Relevant Category:IT

Total Amount of Award:$225,000.00 (Total Dollar Value Only/Includes Any Renewal Options)
Estimated/Actual Value Description:Estimated value is based on change in scope to include additional work effort to support the federal Economic Stimulus Package requirements, as well as to accommodate the new implementation schedule for the IBIS Project which has been delayed to June 2010. The proposed pricing is based upon milestone deliverables and remains at the same rates under the original contract. This pricing is consistent with rates for other software development projects requiring similar skills and experience.
Length of Initial Term:11
Contract Begin Date:11/01/2009
Contract End Date:09/30/2010
Renewal Terms:N/A


Number of Responding Bidders:0
Number of Unsuccessful Bidders:0
Total Number Awarded:0

Listing of All Bidders/Offerors Considered But Not Selected:
The "Bidder(s)" section is not applicable; This Notice serves to formally announce the State's intent to enter nto a Sole Source Contract.
Source Selection:N/A

Vendor(s) Selected for Award
Vendor NameAmount of Award BEP Goal % DBE Goal %
First Data Government Solutions, Inc.$225,000.00

Notice Contact
Name: Diego Estrella
Street Address:100 W. Randolph St.
JRTC Suite 4-500
Zip Code:60601
Phone: 312.814.6919
Fax Number:312.814.6886

Class Code

Class Codes:E110 EDP; Consulting Services
E350 EDP; Software Maintenance
E610 EDP; Other


NIGP Commodity/Service Code:


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