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Identification

Reference Number: 22041020
Request ID:17-106092
Date First Offered06/12/2017
Title:DPR Call Center

Agency Reference Number:18 DPR 224
Agency:FPR - Department of Financial and Professional Regulation
Purchasing Agency:FPR - Department of Financial and Professional Regulation
Purchasing Agency SPO:Nanzi Cantero

Status: Closed

Overview

Description and Specifications:
The Department of Financial and Professional Regulation is giving notice of intent to award the DPR Call Center contract to The Chicago Lighthouse for People who are Blind or Visually Impaired. This contract provides a source for the continued operation of the Division of Professional Regulation's Call Center, which provides responses to questions from the general public, licensure applicants, and licensees relating to licensing questions for the 65 professions and 251 categories of licensees regulated by the Department.

The Chicago Lighthouse for People who are Blind or Visually Impaired, an organization certified with the State Use Program, which has provided services to the Department since 2013. The Chicago Lighthouse for People who are Blind or Visually Impaired provides these services at a rate of $62,500 per month, which is a competitive rate in the industry and allows the Department to operate within its budget.

The contract start date is an estimate and will start upon execution of the contract.

Key Information

Notice Type:Contract Amended

Published:06/12/2017
Notice Expiration Date:10/12/2017

Professional & Artistic:No
Small Business Set-Aside:No

Does this solicitation contain a BEP or DBE requirement?:No

Does this solicitation contain a Veteran requirement?:No

Relevant Category:General Services

Total Amount of Award:$812,500.00 (Total Dollar Value Only/Includes Any Renewal Options)
Estimated/Actual Value Description:Estimated
Length of Initial Term:13
Contract Begin Date:06/27/2017
Contract End Date:07/16/2017
Renewal Terms:0

Bidder(s)


Number of Responding Bidders:0
Number of Unsuccessful Bidders:0
Total Number Awarded:1

Listing of All Bidders/Offerors Considered But Not Selected:
Source Selection:N/A

Vendor(s) Selected for Award
Vendor NameAmount of Award BEP Goal % DBE Goal %
The Chicago Lighthouse for People who are Blind or Visually Impaired$812,500.000%0%

Notice Contact
Name: Tara Byrne
Street Address:100 W Randolph St
9th Floor
City:Chicago
State:IL
Zip Code:60601
Phone: 312-814-5151
Fax Number:N/A
EMail Address:tara.byrne@illinois.gov

Class Code

Class Codes:

NIGP Code

NIGP Commodity/Service Code:915 05 Answering/Paging Services
915 20 Call Center Services
915 49 High Volume; Telephone Call Answering Services (See 915-05 f...


Attachments

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