Reference Number: 22016230
Request ID:
Date First Offered01/06/2009
Title:AT&T Emergency IVR Programming

Agency Reference Number:09 IVR Emergency
Agency:REV - Revenue
Purchasing Agency:REV - Revenue
Purchasing Agency SPO:Norma Sutton

Status: Closed


Description and Specifications:
We are procuring services from AT&T utilizing Aspect Software, a sub-contractor, to design and implement a Spanish prompt in the IVR application software.

The emergency enhnacements were not included in the original call center procurement contract with AT&T. AT&T is the primary on the original call center contract and the solution was sub-contracted to Aspect Software, Inc.

Key Information

Notice Type:Canceled Notice

Notice Expiration Date:11/17/2009
The emergency procurement is needed to minimizes serious disruption to state services.

Taxpayers must have access to tax information 24X7. The call center provides live and automated assistance to the taxpayers of Illinois which promotes compliance with tax laws along with prompt, accurate filing of returns and receipt of millions of dollars in related payments.

Professional & Artistic:No
Small Business Set-Aside:No

Does this solicitation contain a BEP or DBE requirement?:No

Does this solicitation contain a Veteran requirement?:

Relevant Category:Telecom

Total Amount of Award:$12,510.00 (Total Dollar Value Only/Includes Any Renewal Options)
Estimated/Actual Value Description:Estimated

Number of Responding Bidders:0
Number of Unsuccessful Bidders:0
Total Number Awarded:0

Listing of All Bidders/Offerors Considered But Not Selected:
The vendor providing the Emergency Service is the Sub-Contractor of the original contract.
Source Selection:N/A

Vendor(s) Selected for Award
Vendor NameAmount of Award BEP Goal % DBE Goal %

Notice Contact
Name: Cathy Hubbs
Street Address:101 W. Jefferson
MC 6-100
Zip Code:62702
Phone: 217-782-5915
Fax Number:217-524-2551

Class Code

Class Codes:T100 Telecommunications


NIGP Commodity/Service Code:


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